CRM Project Coordinator

TEOXANE SA
place
Genève

1T

Online bewerbenopen_in_new

Teoxane Laboratories were established in Geneva, Switzerland, in 2003. They are specialized in the design and manufacturing of hyaluronic acid-based dermal fillers and cosmeceuticals. Teoxane strength is to offer a global patient care. Using its products, practitioners are able to fill all kinds of wrinkles, from the finest to the deepest, to restore youthful volume to the face, and to treat the neck and décolleté, with natural results. The strength of Teoxane is also its human size and independence. Teoxane has a total freedom of thoughts, action and innovation which makes the company unique.

In the frame of the growth of our business, we are looking for a:

CRM Project Coordinator

Teoxane Laboratories were established in Geneva, Switzerland, in 2003. They are specialized in the design and manufacturing of hyaluronic acid-based dermal fillers and cosmeceuticals. Teoxane strength is to offer a global patient care. Using its products, practitioners are able to fill all kinds of wrinkles, from the finest to the deepest, to restore youthful volume to the face, and to treat the neck and décolleté, with natural results. The strength of Teoxane is also its human size and independence. Teoxane has a total freedom of thoughts, action and innovation which makes the company unique.

In the frame of the growth of our business, we are looking for a:

You will be successful in this role by demonstrating an ability to confidently manage multiple projects and deadlines, displaying a strong service orientation, and being motivated to produce high-quality content that delivers results.

In addition, you must have the ability to work collaboratively, have a keen mind and be a strategic and adaptive team player. Professionalism and the ability to work across team disciplines (e.g., with marketing, digital, design/creative, internal, and external communications colleagues) is essential.

Responsibilities:

  • Conduct Business requirement workshops to analyze fields needs and align with CRM tools capabilities
  • Plan and implement CRM projects tools within our Markets
  • Follow up on CRM capabilities road map, implementation of new CRM technology, and the automation of system and list processes
  • Manage CRM projects implementation and roll-out following the global CRM roadmap
  • Ensures projects are executed according to the plan and are of the highest standards to support long-term relationships with clients
  • Work closely with IT and engineering teams and third-party partners to implement an appropriate data infrastructure and functionality to power the CRM activity
  • Perform and manage tests on new CRM tools and features before Go-Live
  • Perform end user training on new CRM tools and features before Go-Live and post Go-Live
  • Support Markets during Go-Lives and post CRM features implementation
  • Effectively communicate with other Sales department and Marketing teammates to understand goals, claims and guidelines
  • Leverage CRM tool animation and best practices and create communities of CRM contacts within Markets

Qualifications:

  • You have a solid educational background (bachelor’s degree in sales, marketing communications)
  • Demonstrated CRM tools project management skills
  • Absolutely fluent in English and French. A 3rd language is a plus
  • Experience with sales force and data driven
  • Pharmaceutical industry/healthcare experience preferred but experience in other B2B, highly regulated industries considered
  • Open-minded, flexible, and adaptable to change

Skills and Competencies:

  • Must have demonstrated CRM tools project management skills, preferably Veeva and Salesforce technology
  • Experience with customer data management and segmentation
  • Works well in matrix environment
  • Ability to manage multiple projects simultaneously in a deadline-driven environment
  • Able to rapidly adapt to changing environment and circumstances
  • Well-developed analytical skills and a proactive, problem-solving mindset.
  • An independent and critical thinker who is a strong, collaborative team player and fast learner