Store Manager GER/ENG, Premium Watches, Zermatt

  • 20.11.2023
  • 100%
  • Führungsposition
  • Festanstellung

Store Manager GER/ENG, Premium Watches, Zermatt

For our Client's fashionable boutique located in Zermatt, Valais-Wallis, we are currently looking for a highly motivated Store Manager with (ideally) a track record in Retail Fashion/Watches/Accessories Sales or possibly even Hospitality management.


You will work with the Boutique team acting as brand ambassador and Boutique Manager, while always ensuring an exceptional customer service level both in and outside of the Boutique environment. Here are the important aspects of the job:

  • Meet Boutique sales targets while constantly identifying opportunities to gain new clients and increase sales
  • Advise clients across the product categories, constantly introducing add-on sales with the goal of maximizing sales potential, units sold per transaction, and the basket value of each transaction
  • Demonstrate how to incorporate strong product knowledge and storytelling in the sales process
  • Engage with clients to develop long-term relationships, leveraging different clienteling tools, in order to foster brand loyalty
  • Capture all relevant customer information, promote events/campaigns through email, phone, and personalized notes and develop a client book
  • Greet, serve and advise customers giving the highest standard of customer service at all time
  • Maintain in-depth knowledge for all product ranges, focusing on the features / benefits of each collection
  • Understand the competitive strengths and weaknesses that differentiates the brand products in competitive selling situations
  • Adhere to the visual merchandising guidelines and ensure full compliance with the brand in-store display standards
  • Implement guidelines, security and operational procedures
  • Execute daily administrative and reporting tasks and lead the inventory process
  • Effectively manage possible customer complaints
  • Be familiar with selling systems, cash, credit and exchange procedures while following the companys policies and procedures


For this challenging position based in one of the most beautiful setting in the Swiss Alps - Zermatt - we are ideally seeking for a rather experienced, results-oriented Retail professional willing to settle down in the village and embrace this role for the long term. The following criteria are important for the job:

  • Natural talent for networking and client relationship building
  • Creative in finding new business opportunities (MarComm, Partnerships, etc.)
  • Product/Accessories sales experience is necessary
  • A first boutique management experience will be an advantage (Assistant Managers are welcome to apply)
  • Ability to manage a team, with strong sense of responsibilities (5 pers. team)
  • Fluent in German, English and another language would be an asset
  • Professional presentation, excellent interpersonal skills; able to communicate effectively both verbally and in writing
  • Be a team player; pro-active attitude with excellent problem solving skills
  • Responsible, dependable, punctual and flexible

If you are seeking for a new retail sales & management challenge on a full-time, all year round basis in the most prestigious Alp resort of Switzerland, we can't wait to hearing from you.