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IT Service Transition Manager

Cembra Money Bank
Zürich

2W

In this interesting role as an IT Service Transition Manager, you are part of the IT Process & Business Management team at our Zurich headquarters. You are managing the transition of IT services throughout their entire service lifecycle. You are a key stakeholder in projects ensuring a smooth transition of IT Services and operational readiness. We are looking forward to your application.

IT Service Transition Manager

100%
  • Improve and maintain a service-operating model for all IT services, including operating procedures, operating costs, roles and responsibilities as well as HR demand/supply & skillset
  • Manage the transition of IT services throughout their entire service lifecycle (project to operation; change; sunset)
  • Coordinate the IT Service Transition within projects, including Future Mode of Operation (FMO), operating procedures, roles & responsibilities, HR demand/supply & skillset
  • Responsible for holistic reporting of IT service transitions 
  • Develop strong relationships with key stakeholder functions such as Change and Release Management, Test Management, Service Management, Support and Project Management
  • University or technical college degree or comparable education
  • At least three years of professional experience as IT Service Transition Manager or in a similar role, preferable in the financial sector
  • Sound understanding of IT service transition, process management, IT service management process framework (ITIL) and IT project management
  • Strong communication and presentation skills with ability to work with stakeholder at all levels
  • Customer focused, service oriented and committed personality with a hands on mentality and the ability to work independently on multiple transitions in parallel
  • Fluent in English and German

Direct applications only can be considered.