2 days ago

Technical Account Manager

Geosatis SA

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Company


 


Geosatis is the world’s leading global innovator, manufacturer and provider of end-to-end location monitoring and predictive analytics solution for the criminal justice sector. The company offers a secure, reliable, convenient and cost effective full range solution (electronic ankle bracelet, indoor base station, monitoring software) for enhanced public safety, successful offender rehabilitation and reduced recidivism using Swiss precision, quality and neutrality.


 


The company was founded in 2011 as a spin-off from the renowned technical university of EPFL in Lausanne, Switzerland – and has been focusing ever since on revolutionizing the location monitoring industry through in-depth customer understanding and breakthrough innovations that challenge the status quo and deliver radically better products and services.


 


Our young and dynamic team operates from our Head office in Le Noirmont (JU), and from our Lab office at the EPFL Innovation Park in Lausanne (VD) - and is currently experiencing a strong growth on both the R&D and business side of things.



 

Technical Account Manager

Company



Geosatis is the world's leading global innovator manufacturer and provider of end-to-end location monitoring and predictive analytics solution for the criminal justice sector. The company offers a secure reliable convenient and cost effective full range solution electronic ankle bracelet indoor base station monitoring software for enhanced public safety successful offender rehabilitation and reduced recidivism using Swiss precision quality and neutrality.

The company was founded in 2011 as a spin-off from the renowned technical university of EPFL in Lausanne Switzerland ndash and has been focusing ever since on revolutionizing the location monitoring industry through in-depth customer understanding and breakthrough innovations that challenge the status quo and deliver radically better products and services.

Our young and dynamic team operates from our Head office in Le Noirmont JU and from our Lab office at the EPFL Innovation Park in Lausanne VD and is currently experiencing a strong growth on both the R D and business side of things.

Technical Account Manager
Job description
We are looking for a Technical Account Manager to join the Customer Operations Team that is involved in both Pre-Sales and Account management activities. You act as the technical partner complementing the Sales representative to provide technical solution assessment in order to win the project. You also operate as the lead point of contact with regards to any customer queries complaints or future purchases. Your objective is to build and maintain strong long-lasting customer relationship with the customer from pilot phase to smooth implementation and delivery. Ultimately you aim at ensuring customer satisfaction while maximizing profit through secured loyalty and upselling/new business opportunity.
Responsabilities

Provide technical support for customers to support pre-sales and post-sales processes
Support Sales' team during the tender process demo pilots certifications technical requirements
Participate to the assessment and selection of the involved local Partner
Train customers to use products effectively
Address all product-related queries on time and report on product performance
Provide the Innovation Team with customers' feedback to help identify potential new features or products
Analyze customers' needs and suggest upgrades or additional features to meet their requirements
Liaise with the sales department to win new business and increase sales
Establish best practices and identify solutions to reduce support costs




Requirments

Bachelor or Master degree in Engineering ideally with a business/sales orientation
3-5 years work experience in Pre-Sales/Account Management within a high-tech company
Solid technical background with previous customer facing experience as a technical lead
Ability to grasp customers' needs and suggest timely solutions
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Fluent in English and possibly French. Fluency in any other language is welcome
International flexibility and willingness to travel 20%

Informations
Expected start date As soon as possible Place of work Le Noirmont JU Contract type Permanent full-time

Rue St-Hubert 7 2340 Le Noirmont