4 days ago

Customer Service Executive

International Paper

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International Paper (NYSE:IP) is a leading global producer of renewable fiber-based packaging, pulp and paper products with manufacturing operations in North Armerica, Latin America, Europe, North Africa, Asia and Russia. Our mission is to improve people's lives, the planet and our company's performance by transforming renewable resources into products people depends on every day. We produce packaging products that protect and promote goods, and enable world-wide commerce; pulp for diapers, tissue and other personal hygiene products that promote health and wellness; papers that facilitate education and communication; and paper bags, cups and food containers that provide convenience and portability.
We are headquartered in Memphis, Tennessee (USA), and employ approximately 55'000 colleagues located in more than 24 countries. Net sales for 2016 were $22 billion.

In 2016, we expended our activities and created our Global Cellulose Fibers (GCF) business, the world's premier manufacturer of fluff and speciality pulp with it's EMEA headquarter in Geneva. As part of this development, we are hiring new talent!


Are you open to new challenges?


Are you customer focused?


Are you willing to discover the paper industry and its pulp business ?


If so, apply to take part in the development of our Customer Service team covering the EMEA region.

Customer Service Executive

International Paper NYSE IP is a leading global producer of renewable fiber-based packaging pulp and paper products with manufacturing operations in North Armerica Latin America Europe North Africa Asia and Russia. Our mission is to improve people's lives the planet and our company's performance by transforming renewable resources into products people depends on every day. We produce packaging products that protect and promote goods and enable world-wide commerce pulp for diapers tissue and other personal hygiene products that promote health and wellness papers that facilitate education and communication and paper bags cups and food containers that provide convenience and portability. We are headquartered in Memphis Tennessee USA and employ approximately 55'000 colleagues located in more than 24 countries. Net sales for 2016 were $22 billion. In 2016 we expended our activities and created our Global Cellulose Fibers GCF business the world's premier manufacturer of fluff and speciality pulp with it's EMEA headquarter in Geneva. As part of this development we are hiring new talent
Are you open to new challenges
Are you customer focused
Are you willing to discover the paper industry and its pulp business
If so apply to take part in the development of our Customer Service team covering the EMEA region. Customer Service Executive In this position you report to the Customer Service manager and you are responsible for managing customer account daily activities and providing expertise to tactical decisions regarding those accounts. As a Customer Service Executive CSE you must balance customer needs with business objectives being responsible for Service Excellence and Cost to serve Initiatives. You will collaborate with members of the Business Supply Chain and third party vendors to develop and execute customer-specific account plans to improve efficiency profitability and customer satisfaction.
Your main tasks are

Order Management Manage the completion of order entry allocation management and order to delivery monitoring. Responsible for Order to Cash process.
Customer Relationship ndash Serve as daily customer interface maintaining a strong working relationship with the customer to ensure customer commitments are met or exceeded.
Pricing Understand and Apply Pricing policy and procedures. Ensure accurate and timely invoicing.
Forecasting ndash Provide forecast input for monthly demand planning processes and validate allocation.
Credit ndash Collaborate with Credit team to resolve credit issues during order management.
Initiatives Support select account initiatives as required by sales manager or customer account team.
Service Level Execution ndash Understand customer needs and service expectations. Ensure clear proactive and effective communication skills. Delivering high quality customer service to both internal and external logistics team and supply customers.
Claims Process claims in system.
Logistics ndash Act as liaison between customer and internal stakeholders to successfully execute against customer supply chain.

Your Profile

Bachelor's degree or a relevant experience
Excellent comunication and interpersonal skills including cross cultural
Excellent command of English as well as one or more of the following languages German Spanish Italian Russian and Turkish
Exhibit strong customer focus
Strong analytical and problem solving skills
General understanding of order management processing
Proficiency in Microsoft Office and strong technical skills knowledge of SAP order management processing an advantage
Proven ability to work successfully in a team environment
Ability to work in a global environment with multinational team and customers
Self- starter with the ability to work under pressure handling multiple tasks in a fast paced environment
ME White Belt an advantage

Route de Florissant 13 1206 Genève