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SAV Customer Service Representative

MGI LUXURY

  • Work region
  • Sector
  • Employment type
  • Position

MGI Luxury Group, located in Bienne, Switzerland, is an international and innovative company of Movado Group, Inc. which is a prestigious manufacturer and marketer of luxury and fashion timepieces under the Movado, Concord, Ebel, ESQ by Movado, Hugo Boss, Coach, Juicy Couture, Lacoste, Tommy Hilfiger and Scuderia Ferrari brands.


Our products are recognized for their competitive edge in the luxury /fashion market. The working environment of Movado Group, Inc. is entrepreneurial, people-oriented, dynamic and fast-growing.


 


To complete our After Sales Services dedicated to the international Market in Bienne, we are looking for a:


 

SAV Customer Service Representative

MGI Luxury Group located in Bienne Switzerland is an international and innovative company of Movado Group Inc. which is a prestigious manufacturer and marketer of luxury and fashion timepieces under the Movado Concord Ebel ESQ by Movado Hugo Boss Coach Juicy Couture Lacoste Tommy Hilfiger and Scuderia Ferrari brands.
Our products are recognized for their competitive edge in the luxury/fashion market. The working environment of Movado Group Inc. is entrepreneurial people-oriented dynamic and fast-growing.

To complete our After Sales Services dedicated to the international Market in Bienne we are looking for a
SAV Customer Service Representative Responsibilities

You will be in charge of the management and the follow-up of a Swiss European and International customer service portfolio regarding the sale of spare parts and for repairs of watches.

In this role your main missions will be



Management of the client portfolio by phone and email


Orders management such as entry attribution of components invoicing and shipment


Export process management


Repair process management such as data entry follow-up with customers put in proceed invoicing and shipment


Contact correspondence and follow-up with our consumers and retailers including the management of the parts and repairs mailbox


Backorders and returns follow-up


Support Intercompany activites for the USA Hong-Kong and Germany


Smartwatches support for end consumers and customers on resolving troubleshoots on the connectivity set-up etc.


Complaint management


Clients' statistical analysis and reporting




Skills Experience

Commercial Education or Bachelor Degree in Business Administration
Knowledges in watches or related industries is a plus
Fluency in French and German Spanish is a strong plus
Proficient with SAP and MS Office in particular Excel
Excellent communication and interpersonal skills
Able to multitasks and priority management
Strong organizational and analytical skills
Drive precision and rigor ldquo can do attitude rdquo


If working in a dynamic and international environment motivates you and your skill set matches this job description then we would like to hear from you.

For more information about our company
visit us on www.movadogroupinc.com or on www.dooldy.com

Place de la Gare 2b 2501 Bienne