17 days ago

Corporate Air Freight Service Centralization Manager

Panalpina

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Corporate Air Freight Service Centralization Manager

Req ID: 146193
Job Function: Air Freight
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Professional
Sub-department: Systems & Processes

Office Location: Basel - Corporate Head Office (PAC)

Travel Required: up to 25%

Start Date: 11/01/2017

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and employs around 16,000 people worldwide.

We are looking to hire a Corporate Air Freight Service Centralization Manager to driving the centralization of selected operational processes into onshore, nearshore, and offshore service centers. This includes:

* Owning the standard blueprint that defines which processes are to be centralized at what level
* Owning the Air Freight roadmap for implementing the standard blueprint across the global organization
* Driving the implementation of the Air Freight service centralization roadmap
* Ensuring value from centralization initiatives is delivered globally against a consolidated business case
* Working to continuously improve end-to-end process performance

Responsibilities

Own the standard blueprint that defines which processes are to be centralized at what level

* Working closely with the Corporate Air Freight Process Manager and with Corporate GBS, develop a blueprint defining a standard for which processes are to be centralized respectively in onshore, nearshore or offshore service centers
* Ensure that the blueprint is aligned with and fully supports the Air Freight target operating model with a view to creating economies of scale and to lowering unit cost
* Working with Systems and Processes at regional and country level, incorporate local insight and learnings to continuously extent and refine the blueprint
* Closely work with Corporate GBS to ensure that service center capabilities remain aligned with the standard blueprint
* Work with the Corporate Air Freight Process Manager as well as with Regional Systems and Processes to align process standardization and process re-engineering activities with service centralization requirements
* Own and maintain supporting documentation and tools such as standard SOPs, templates, SLAs, quality and performance metrics, and associated reports.

Own the Air Freight roadmap for implementing the standard blueprint across the global organization

* Working closely with Regional Systems and Processes, Air Freight Management, and with Corporate GBS, define and maintain a value driven a roadmap that specifies the sequence and timing in which the blueprint will be implemented across countries
* Ensure the roadmap remains aligned with Air Freight strategic priorities and other transformation initiatives

Drive the implementation of the Air Freight service centralization roadmap

* In line with the roadmap and working closely with GBS as well as with Regional Systems and Processes and the Regional Head of Air Freight, engage with countries to confirm centralization scope and timing, and initiate a bottom validation, definition of business case, implementation planning, and sign-off
* Monitor execution of centralization initiatives, serve as first escalation point within Corporate Air Freight, and initiate corrective action and/or escalation as required to ensure successful implementation in line with the roadmap
* Develop skills within the Regional Systems and Processes in order to delegate responsibilities and accelerate implementation of the roadmap

Ensure value from centralization initiatives is delivered globally

* Own and maintain the global Air Freight business case for service centralization; continuously update same with committed bottom-up business cases from individual projects
* Track business case attainment and ensure committed benefits are delivered globally, across projects
* Work with Corporate GBS, HR, and Finance to ensure that effective reporting and tracking mechanisms are in place to monitor and manage global business case attainment

Work to continuously improve end-to-end process performance

* Work with Corporate Systems and Process Managers to ensure that standard processes as well as IT systems effectively support service centralization
* Closely work with GBS to continuously improve operational hand-overs and interfaces
* Closely work with GBS to continuously refine and tailor the implementation methodology and supporting tools

Qualifications

* Bachelor's degree or freight forwarding apprenticeship
* 7 years of work experience in global forwarding or logistics functions (minimum)
* Experience across different operational functions and in different operating environments (e.g. large vs small Business Unit, onshore vs offshore)
* Experience in organizational restructuring and offshoring projects
* Project management experience
* International working experience
* Profound knowledge of Air Freight Product (specifically operational processes), drivers of Air Freight EBIT and EBIT conversion, process management and process mapping, project management methodologies, continuous improvement methodologie

Skills

* Result oriented with a customer focus
* Strong communication skills
* Ability to manage cross-functionally within a matrix organization
* Self-motivated, flexible and resilient
* Strong analytical and problem solving skills
* Good in networking and relationship building (internal and external)
* Willingness to challenge the status quo
* Ability to clearly and concisely present both written and oral information
* Effective listening skills
* Capable to make informed decisions and to general practical, timely solutions
* Microsoft® Office Software (Excel®, Word, PowerPoint®, Visio® and others)

Languages

* Fluent in English (written and spoken)
* Other languages (written and spoken) beneficial

Specifics for Job / Environment

* You will be part an international and dynamic team

JOBS:PAC