Join Tecan! Join the market leader! Work in an international and dynamic environment, share our success! Tecan is a leading player in the fast growing global life science supply industry. We are specialized in the development, production and distribution of automation solutions for laboratories in the market segments life sciences, clinical diagnostics and forensics. In the dynamic life science industry a professional and efficient customer support is a key factor for success. To strengthen our customer service team in Switzerland we are seeking a committed and pro-active professional for the position of
Field Automation Specialist (m/f) In this position you are responsible to provide service and customer support during field visits or dispatches. You tie workflow to schedule and manage all onsite installation, repair, maintenance and application development of our liquid handling and detection equipment. You diagnose errors or technical problems and determine proper solutions, and train our customers on the use and maintenance of our equipment. You produce timely and detailed service reports, and follow all company´s filed procedures and protocols. Additionally you build positive relationships with customers, and comprehend customer requirements and make appropriate recommendations. Sharing information obtained from unique problems or specialised trainings with the rest of your team and within Tecan is as important as keeping records of service calls and other service documentation.
You have a degree or certification in, engineering or life science (biology, chemistry or similar) and preferably experience in field service. Experience of lab-automation is a clear plus. To be successful in this position you need to be well organized and able to work under pressure. With your excellent communication skills you can effectively interact with our customers as well as with your team. You are working homebased, have a valid driver's license and are ready to travel up to 80%. Excellent English language skills are a prerequisite for this position, good knowledge of German and French is a plus.
If you are result-oriented, committed and enjoy being challenged, please send your application online.