3 days ago

IT SUPPORT SPECIALIST - 2nd level

MTF Quadra SA

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  • Sector
  • Employment type
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MTF Quadra SA is a Swiss leader in providing IT infrastructure solutions and professional IT services.


 


In order to re spond the development of our outsourcing services, we are looking for a

IT SUPPORT SPECIALIST - 2nd level

MTF Quadra SA is a Swiss leader in providing IT infrastructure solutions and professional IT services.

In order to respond the development of our outsourcing services we are looking for a IT SUPPORT SPECIALIST ndash 2nd level Main Objective

The System Specialist role is to ensure the a high level of support and service for clients and visitors in the local sites
This individual will coordinate and provide support activities including install and upgrades remote and hands-on support for clients.
He/She will work closely with the Service Desk the Support Lead s and on-site peers to ensure support is provided in a timely and very professional manner.
The System Specialist will work closely with assistants and VIP Support Team to co-ordinates and ensure service and support are aligned with calendars of senior management and VIPs where relevant.
Using ITSM tools this person will ensure tickets are monitored responded to and resolved in line with SLAs and ensure that client expectations are managed.
This person will be responsible for timely follow-up of all open and closed tickets and identification of process improvement steps where appropriate.

Key Responsibilities

Provide hands-on support for all aspects of IT Telephony and Mobility for clients and visitors.
Work with the on-site team to ensure a seamless coordinated approach to user support at all levels.
Consult collaborate and establish effective networks with key global IT groups.
Maintain an up-to-date knowledge of new and changing IT developments in line with directives.
Monitor and update ITSM tools and processes

Key competencies

Deep understanding absolute fluidity with all aspects of client-facing software and technologies. Including MS Windows and Office technical considerations around Cloud and Premise based implementations and a sincere desire to empower co-workers through the use of technology.
High level of interpersonal and communication skills with the ability to communicate complex technical issue in a simple manner
Ability to deal patiently and professionally with both internal and external customers alike.
A pro-active team player capable of supporting a high level of operational activity with a lsquo hands-on' style.
Organised and methodical to ensure ITSM processes are adhered to

Key performance indicators

Timeliness and accuracy in all areas of responsibility
User satisfaction
ITSM Tool measurements

Qualifications and experience
Relevant IT qualifications at degree level or equivalent
2-4c years' experience in support role including a windows desktop environment


If you fit this profile and looking for a motivating job send your application in MS Word only with your salary expectation and availability


Only applications that meet all criteria will be considered

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