16 days ago

Senior Service Delivery Manager (f/m)

Fujitsu Technology Solutions

  • Work region
  • Sector
  • Employment type
  • Position

Senior Service Delivery Manager (f/m)

FUJITSU – Shaping tomorrow with you

In an industry where one revolution chases the other, Fujitsu offers a work environment in which everyone can actively shape the future. In doing so, mutual trust and a valued approach are as important to our team as to our customers and partners. Therefore we are working together on a sustainable and co-created basis. In order to enable our employees to develop their potential as far as possible, we regularly offer professional and personal training opportunities and a wide range of career opportunities.

For our location in Regensdorf/Switzerland, we are looking for a

Senior Service Delivery Manager (f/m)
Legal Entity: Fujitsu Technology Solutions AG

Your responsibilities

  • Leading service delivery to customers in Switzerland in order to deliver contracted service commitments and continual service improvements
  • Developing effective relationships with customer senior management team
  • Accountable for forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash
  • Actively owning service risks, controls service costs & improves productivity for customers and Fujitsu
  • Proactively leading internal and external suppliers in a service partnership as ‘one service team’
  • Identifying opportunities for new business and account growth;  works independently, or with Account Management Team, to develop new business within the account, where appropriate, leading on new business such as renewals

Your profile

  • University degree – MBA is an asset
  • Line Management responsibility for Service Delivery Managers onshore and offshore
  • Strong and highly sales-oriented entrepreneurial approach and the ability to develop IT strategies and lead discussion with IT decision makers
  • Broad understanding of IT cloud services and strong knowledge of the ITIL framework
  • Results-oriented, dynamic, and analytic with the ability to motivate and develop, growth-oriented with distinct business acumen and excellent leadership capabilities
  • Excellent verbal and written communication and presentation skills in German and English

Our company

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Hardware or cloud solutions, SAP services / consulting, or IoT and Artificial Intelligence solutions, Fujitsu offers all from a single source. We pull out all the stops to support our customers pragmatically in the day-to-day business and prepare them for digital transformation.


We look forward to receiving your application via our online portal indicating the earliest possible starting date and your salary expectations.

Fujitsu Technology Solutions