Join Tecan! Join the market leader! Work in an international and dynamic environment, share our success! We care about people - Join the market leader People every day all around the world will benefit from more personalized healthcare. The promise of better, faster, more cost efficient solutions is now within our grasp. And that's the world in which Tecan plays a vital role - helping advance healthcare - through advanced life science research and diagnostic solutions. We constantly seek new ways to steer innovation.
Every lab. Every day. Empowered. Our vision is to empower every laboratory, every day, around the world with Tecan technology, products and support. We will help to shape the future of automated workflows in life sciences and clinical diagnostics through unrivaled expertise, products and customer support.
We need you to join our Product Support Team at Männedorf
Head Application Support BioPharma (80-100%)
What you will do
We are looking for a Teamleader for our application support team. In this challenging and important role you will have management responsibility for our application support team. As well as working closely day by day with a team of Associate Scientists to ensure the quality of the team's output, the role will also take ownership for setting the future goals for the team, including process improvement and alignment with the strategic department objectives. You and your team are responsible to provide support to our customer in finding solutions for their problems. You and your team will furthermore produce, prepare and provide application training and basic biology courses for internal and external stakeholders.
Responsibilities will include
Lead the application support team
Provide assistance on difficult customer complaints, participates in critical negotiations with customers
Organize and perform regional support meetings and exchange information between the regional support organization
Participate in product care team meetings
Develop, plan and conduct (in-house or on-site) training courses for customers, Tecan employees and distributors
Monitor product quality and make sure that product care teams initiate continuous product improvements
What you bring along
A PhD in science, life science or equal education
A management education or equivalent years of management practice
Advanced qualifications in adult education
A minimum of 5 years of experience in laboratory and application development with emphasis in science, medical, pharmaceutical or clinical diagnostic area
Spoken and written negotiation skills in English and German, Other languages are a plus
Strong communication skills and able to work under pressure in an organized and analytical manner
Willing to travel worldwide (10-20%)
What you will get
Comprehensive Compensation and Benefits package
Progressive employment conditions
Exciting career opportunities
Wide range of training courses
Extremely attractive location overlooking the lake of Zurich
International and diverse environment (30+ different nationalities)
Strong company culture with rich history
Global mindset with "Swissness" at heart
Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products?
Look no further and apply now! We are looking forward to receiving your application online.