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Post Market Surveillance Specialist

Kelly Scientific Genève

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Kelly Scientific is looking for a Post Market Surveillance Specialist (complaints and vigilance) for his Life Science partner

Mission:

  • Receipt, process, monitor and report customers'...

Post Market Surveillance Specialist



Kelly Scientific is looking for a Post Market Surveillance Specialist (complaints and vigilance) for his Life Science partner

Mission:

  • Receipt, process, monitor and report customers'...

Kelly Scientific is looking for a Post Market Surveillance Specialist (complaints and vigilance) for his Life Science partner

Mission:
  • Receipt, process, monitor and report customers' product defect complaints.
  • Serve as primary contact for customers and address and expedite product complaints under the company's complaint policies and procedures, and ensures compliance with European regulations.
  • Monitor complaint activity and provide suggestions to modify existing manufacturing or packaging processes based upon complaints pattern and other related analyses.
Responsibilities:
  • Act as the key contact for customers complaints for company's products.
  • Ensure that all complaints are reported accurately, screened for potential safety issues, and closed out in a timely manner
  • Coordinate the return of defective products from customer sites to manufacturing sites
  • Coordinate and partner with different departments to help appropriately resolve customer issues.
  • Prepare the customer responses based on investigations results and communicates to customers.
  • Generate, maintain and complete the complaint files subject to review by regulatory agencies.
  • Assesse potential safety issues and determines all the incidents deemed reportable as per the vigilance system. Report those incidents to competent authorities.
  • Create and maintain department procedures as required.
Profile
  • Bachelor's degree in life science or engineering (or related field)
  • 5 years of experience in medical device, pharmaceuticals or biotech industry
  • 1-2 years of post-market surveillance and complaint management of medical devices (Complaint Evaluation / Safety assessment / Medical Device Reporting / Compliance). 
  • Excellent mastery of French (written and spoken) and good English.  A third European language would be beneficial (i.e. German, Italian)
  • Excellent communication skills
  • Attention to detail and follow through skills
  • High level of accuracy

Your contact at Kelly Scientific:
Karine Legerot
Engineer in Biotechnology
Consultant Professional Staffing Life Science
 

Rue du Rhône 114 1204 Genève