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ERP Business System Analyst

MTF Quadra SA

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MTF Quadra SA is a Swiss leader in providing IT infrastructure solutions and professional IT services.


 


In order to  re spond  the development of our outsourcing services, we are looking for a

ERP Business System Analyst

MTF Quadra SA is a Swiss leader in providing IT infrastructure solutions and professional IT services.


 


In order to  re spond  the development of our outsourcing services, we are looking for a

Key responsibilities:


 


*To serve as the first point of contact for customers seeking assistance over the phone or email.


*To perform remote troubleshooting through pertinent questions and collect required information.


*To record events and problems and their resolution in logs.


*To determine the best solution based on the issue and details provided by customers.


*To walk the customer through the problem-solving process.


*To direct unresolved issues to the next level of support.


*To follow-up and update customer status and information.


*To pass on any feedback or suggestions by customers to the appropriate internal team.


*To performs training for existing users for 1st level support.


 


Job requirements:


 


*Proven experience as a help desk analyst or other customer support role.


*Good knowledge of M3 INFOR ERP system (V13 ideally). Finance will be a plus.


*Fluent in French and English.


*Good knowledge of business processes in luxury and fashion industry.


*Proficient in SQL and script languages like VBA.


*Ability to diagnose and resolve basic business issues.


*Solid written and verbal communications skills.


 


 


If you fit this profile and looking for a motivating job, send your application in MS Word (only) with your salary expectation and availability.


 


Only applications that meet all criteria will be considered

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