Senior IT Service Owner

Our client is a well-established financial institution known for its long-standing stability, international footprint, and commitment to operational excellence. The organisation fosters a collaborative culture, values expertise, and promotes continuous improvement across its global technology and data functions.

As Senior IT Service Owner, you will drive the design, evolution, and governance of IT services that support key regulatory and compliance processes. You act as the central coordination point for stakeholders and ensure high-quality service operation aligned with ITIL standards.

Key Responsibilities

• Develop and maintain service documentation, catalogues, and operational procedures
• Oversee incident, problem, and change management workflows
• Assess risks and ensure compliance with audits, access controls, and regulatory expectations
• Drive continuous service improvements based on automation and ITIL principles
• Monitor SLAs and maintain vendor/service performance standards

You have completed higher education in information technology, computer science or business administration and bring several years of current experience in IT service management within regulated environments, ideally financial services. You work independently, communicate clearly and demonstrate strong organisational skills.

Additionally:

• Current experience in IT service management and ITIL-based operation
• Strong knowledge of compliance-related banking processes (KYC, AML, onboarding)
• Excellent communication and presentation skills
• Fluent in English; German/French beneficial
• Valid Swiss work permit or EU/EFTA citizenship required
• Willingness to work 100% on-site

Benefits:

• Central city office locations across Switzerland
• Above average insurance coverage fully borne our client
• Contribution to health insurance and meal allowance
• Excellent opportunities for further training and personal development
• International environment