Customer Service & Supply Chain Coordinator - Travel Retail

The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in more than 90 countries worldwide, with a network of almost 5,000 retail locations. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’Occitane en Provence, Melvita, Erborian, L’OCCITANE au Brésil, LimeLife, ELEMIS, Sol de Janeiro and Vranjes Firenze. 

With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions to create a better and healthier planet. The mission statement of the Group is: With empowerment we positively impact people and regenerate nature. 

The L'OCCITANE Group is a certified B CorpTM. 

CONTEXT & MISSION:

We are looking for a highly motivated Customer Service and Supply Chain Coordinator to ensure seamless coordination between commercial teams, supply chain and clients to deliver operational excellence in order management, deliveries, and customer support. You will work closely with the Travel Retail department and will report to the Head of Supply Chain. 

1. Order Management & Customer Relations (80%)

• Process Travel Retail orders and monitor deliveries
• Proactively manage out-of-stock (OOS) situations
• Issue and follow up on credit/debit notes (including returns and destructions)
• Build strong, client-centric relationships with internal and external stakeholders

2. Supply Chain Coordination (10%)

• Manage master data (products and customers)
• Support improvement initiatives for tools and processes

3. Sales & Marketing Support (10%)

• Ensure accurate information flow to field teams
• Provide customer service support to Sales & Marketing teams (order tracking, shipping info, special requests)
• Assist with logistics for L&D and marketing events (visuals, BA allocations, TR deliveries)

HOW YOU CAN FIT:

• 3+ years of experience in customer service or supply chain, ideally in an international environment
• Strong communication and collaboration skills
• Fluent in English and French, Spanish is a plus
• Proficient in MS Office, SAP, BI and data visualization tools
• High energy, resilience, curiosity and a strong customer service mindset

WHAT WE OFFER:

• Working for a unique company, strongly committed towards the planet and the people (B Corp certification)
• Working with passionate colleagues coming from all over the world
• A unique culture centered around entrepreneurship, where everyone is expected to collaborate, experiment & move fast
• Internal mobility opportunities
• Monthly allocation & discount for store products
• Attractive Social Insurance coverage
• 5 weeks annual leave & 3 extra days offered as public holidays
• Flexible and Hybrid Work environment
• Attractive Parental Leave Policy
• Public Transportation allowance
  

12 MONTHS FIXED-TERM CONTRACT
STARTING DATE: ASAP

LOCATION: Geneva (Plan-les-Ouates), Switzerland