Responsible Payments Retail Team - Associated-Director

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We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to+500'000 clients, through our performant and secured digital platforms.

Our +1000 employees work in a flexible way, without dress code and in multicultural teams.

By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment.

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As the Associated-Director in the Back-Office department, you will be in charge of the Payments Retail team. Reporting directly to the Vice-Director, you will be in charge of the supervision of the operational activities and the people management in accordance with your senior management.

Key responsibilities

Team Management:

• Leading and supporting a team of 5 employees
  • Fostering a positive work atmosphere where employees feel motivated, valued, and connected to the team and the organization.
  • Promoting collaboration, trust, and cohesion among team members.
  • Addressing any potential conflicts among team members to your senior management and/or HR Partner
  • Supporting employee growth through training, mentorship, coaching, and advancement opportunities.
• Hiring:
  • Leading the recruitment process with your Talent Acquisition Partner
  • Ensuring new hires are properly introduced to the team, the organization, its culture, policies, and their specific roles.
• Performance Management: Setting performance expectations, providing feedback, conducting performance reviews, and addressing any performance issues.
• Conducting under performance process with the help of your Senior Management and HR Partner.

Operations management:

1. Operational Execution

• Ensure the accurate and timely processing of domestic and international payments alongside the team.
• Coordinate and/or investigate and resolve payment discrepancies, incomplete instructions, and suspense items.
• Monitor and prioritize operational emails related to daily activities.
• Ensure strict adherence to internal procedures and processing deadlines.
• Supervise the quality and compliance of the team's work.

2. Monitoring & Reporting

• Produce regular (weekly and monthly) reports on project progress, operational incidents, and team performance.
• Prepare and lead team meetings, ensuring clear and effective communication across members.
• Identify areas for improvement based on performance indicators and oversee the implementation of corrective actions with the team.

3. Project Management & Continuous Improvement

• Support the implementation of new tools and the evolution of existing processes, actively involving the team in change initiatives.
• Identify and lead opportunities for automation, process optimization, and risk mitigation.
• Collaborate closely with IT, Finance, Compliance, and Internal Control teams while coordinating related actions with your team.

4. Risk & Compliance Management

• Identify and assess operational risks related to payment flows.
• Implement or strengthen first-level controls to ensure secure transaction processing and ensure their effective execution by the team.
• Contribute to ensuring compliance with regulatory and internal policy requirements.

• Minimum 5 years of experience in payment operations, ideally in a banking or financial institutional environment.
• Strong expertise in various payment schemes (e.g., SWIFT, SEPA, PACS).
• Solid knowledge of compliance, operational risk, and service quality standards.
• Highly organized with a strong sense of ownership, leadership, analytical thinking, and problem-solving skills.
• Excellent interpersonal and communication skills.
• Fluent in English (minimum B2); French and/or German is a plus.

SQ2