Operations Manager

WeFi International AG is a subsidiary of WeFi Technology Group USA – a leading fintech in channel finance. Our market leading proprietary platform and services connect and support global and regional technology companies with their clients and funding partners in over 41 countries. Our office in Zug manages all business in EMEA including origination, structuring, execution and transactions management. Our team members in the USA, EMEA and APJ have decades of experience in the channel finance, IT and banking industries.

To strengthen our team in Zug, we are looking for a hands-on, communicative and driven Relationship Manager EMEA (m/f/d)

The Relationship / Ops Manager ensures the effective execution of credit, operational, and compliance activities across WeFi’s trade finance programs. The role supports credit reviews and portfolio monitoring, manages operational exceptions and disputes, and coordinates closely with lenders, vendors, RMs, Finance, Legal, and Compliance. It plays a key role in KYC/AML onboarding and in operationalising legal documentation such as Notices of Assignment and program letters. The position also produces robust reporting and maintains audit?ready documentation. A strong focus is placed on process improvement and automation to enable scalable, compliant growth across markets.Key Responsibilities

Portfolio & Credit Support (Execution Focus)

• Support credit analysis reviews and ongoing portfolio monitoring
• Review reseller financials, trendcards, and portfolio performance
• Execute approved credit decisions, extensions, and limit changes
• Provide operational insight into risk, concentration, and limit utilization trends

Exception, Dispute & Credit Note Handling

• Manage operational exceptions including funding rejections, disputes, and andjustments
• Coordinate resolution between vendors, lenders, RMs, Finance, and Legal
• Ensure issues are resolved without impacting funding timelines or portfolio quality

KYC, AML & Compliance Onboarding

• Coordinate and support KYC onboarding for resellers, vendors, and lenders
• Ensure AML requirements are met in line with lender and regulatory standards
• Work with Compliance and Legal teamts to resolve KYC/AML queries and refreshes
• Maintain accurate KYC and compliance documentation for audit purposes

Legal Documentation & Program Support

• Support execution and operationalisation of legal documentation
• Hands-on experience with Notices of Assignment, Program Letters and Legal Opinions
• Ensure legal documents are correctly reflected in operational setup and workflows
• Strong understanding of Accounts Receivable Purchase / Trade Finance programs

Reporting, Controls & Documentation

• Produce and maintain operational, compliance, and credit-related reports
• Support weekly and monthly operational and portfolio reviews
• Maintain accurate, audit-ready process and program documentation

Process Improvement & Automation

• Identify recurring manual operational and compliance pain points
• Partner with IT / IZZI to define, test, and implement automation enhancements
• Drive standardisation across markets while respecting regulatory

• Hands-on exposure to KYC onboarding, AML processes, and compliance controls
• Experience working with legal documentation related to AR / trade finance programs
• Solid understanding of credit analysis, financial reviews, and portfolio monitoring
• Strong understanding of invoice processing, funding mechanics, and exception handling
• Experience in operations, middle office, or trade finance environments
• Highly detail-oriented with strong stakeholder coordination skills
• Ability to remain calm and decisive in time-critical funding environments
• Bachelor degree in Finance / Business
• Languages : English and French, other languages nice to have

What success looks like:

• Clean, compliant onboarding of new resellers, vendors and lenders
• Invoices post accurately and fund on time with minimal exceptions
• Operational, credit, and compliance risks are proactively identified and managed
• Manual touchpoints decrease over time through automation and standardisation

Interested?

We look forward to receiving your application via our applicant management system.