Business Process Engineer (f/m/d) | 80-100% | Hybrid working model | Zürich, Switzerland

Company Description

Welcome to SMG Swiss Marketplace Group!
SMG Swiss Marketplace Group AG simplifies lives with innovative digital solutions, transforming industries since its formation in 2021 through the merger of Scout24 Switzerland and TX Markets. Operating across real estate, automotive, general marketplaces and finance & insurance, SMG thrives on its core values: Better Together, Aim High, and Act Responsibly.
Meet the team! 
At SMG, our strength lies in our people. Meet some of the team members who you could work with:
* Dominique Dijoux - Teamlead Process & Quality Management - LinkedIn
* Michèle Salomé Obrist - Finance Process Specialist
* Luisa Chiandussi - Finance Process & Support Manager

Job Description

Your Mission 
As a Business Process Engineer, in the Process and quality team, you will help shape and improve core business processes across our Real Estate vertical. In close collaboration with stakeholders from Product, Support, Sales, and Operations, you’ll work on designing and implementing efficient, scalable, and customer-centric processes in a SaaS-based, digital portal environment.
This role is ideal for someone who has already gained some hands-on experience in business process analysis or improvement, and now wants to take the next step by working cross-functionally and building end-to-end understanding.
You’ll also contribute to process optimization within our Customer Care Center (CCC), helping strengthen the bridge between Support, Sales and Product.
Specifically, you will work on:
* Analyse, model and improve key business and support processes across our B2B and B2C journeys
* Support process documentation, standardization, and knowledge-sharing across teams
* Help identify and solve inefficient or repetitive tasks, especially in support-related operations
* Act as a liaison between Customer Competence Center (CCC) and other stakeholders, collecting needs and supporting technical translations
* Contribute to proactive support planning for upcoming releases or changes
* Help coordinate and communicate product update briefings to Support teams
* Assist in the creation of training modules for tools, systems, or new workflows
* Collect and analyse operational data to identify areas for continuous improvement
* Participate in workshops and collaborate on cross-functional improvement initiatives
* Drive AI solutions within CCC and at the interface to other areas

Qualifications

What will you bring to the ride? 
1. 2–5 years of experience in Business Process Management, Operational Excellence, or a related field
2. Exposure to process design, customer support flows, or cross-functional coordination in a digital or SaaS environment
3. Basic knowledge of process modelling standards (BPMN, flowcharts) and improvement techniques (Lean, 5 Whys, etc.)
4. Analytical mindset with a drive to understand "why" and "how" things work
5. Proactive and communicative team player who’s eager to learn and take ownership
6. Fluent in English and German (written and spoken); French is a plus
7. Familiarity with tools like Miro, Confluence, Jira, Notion, Salesforces, Retool, SEON or similar is a plus
We value the skills you bring and your ability to learn quickly, so don’t worry if your career path has been unique.

Additional Information

What do we offer? 
* 6 weeks of holidays (with the possibility to buy up to 10 additional days)
* 40-hour week
* 18 weeks of maternity leave and 6 weeks of paternity leave. Also applies in cases of adoption.
* Flexible working arrangements (we strongly value work-life balance) 
* Access to mental health, well-being, and counselling platforms
* Swiss transport system half-fare card and travel first class by train between SMG sites in Switzerland
Recruitment Process 
We believe hiring is a two-way street, where both parties get to know each other. Here's what you can expect:
1. Initial Screening Call
2. Technical Assessment/ Meeting the Hiring Manager 
3. Team Fit Meeting
At SMG, we value unique perspectives and believe in the potential of every individual. We welcome applicants from all backgrounds and encourage you to apply, even if you don’t meet every requirement. Together, we grow skills, embrace differences, and make an impact.
Apply now To take this opportunity, send us your detailed CV and feel free to add any supporting documents we need to look at in order to understand that you are the perfect fit.

#LI-Hybrid

About Us
SMG Swiss Marketplace Group AG. is a pioneering network of online marketplaces and cutting-edge European digital company that simplifies people’s lives with innovative products.
SMG Swiss Marketplace Group AG. provides customers the best tools to meet their life decision needs. The portfolio includes Real Estate (ImmoScout24, Homegate, Flatfox, alle-immobilien.ch, Immostreet.ch, home.ch, Publimmo, Acheter-Louer.ch, CASASOFT, IAZI), Automotive (AutoScout24, MotoScout24), General Marketplaces (anibis.ch, tutti.ch, Ricardo) and Finance & Insurance (FinanceScout24, moneyland.ch). The company was founded in November 2021 by TX Group AG, Ringier AG, La Mobilière and General Atlantic.

Disclaimer
SMG Swiss Marketplace Group AG primarily engages directly with candidates. We do not accept unsolicited resumes or candidate profiles from recruitment agencies unless we have specifically requested their assistance for particular roles. Any submissions made without a prior request from our Talent Acquisition team will not be acknowledged or considered. We appreciate the understanding and cooperation of recruitment agencies in respecting this policy.