System Support Engineer

System Support Engineer: Laboratory / Technical or Mechanical / Biosafety levels S1 and S2 / Highly regulated industry / Network Administration / Troubleshooting/ English

Project:
For our customer a big pharmaceutical company in Rotkreuz, we are looking for a highly qualified
System Support Engineer

Background:
As a healthcare pioneer and the industry's global leader in in-vitro diagnostics, the Diagnostics Division pushes boundaries and challenges the status quo to redefine what's possible. Our commitment to research and development means we can bring to the market integrated solutions in diagnostic testing, laboratory efficiency, healthcare digitalization and decision support tools and software. Our products deliver increasingly precise information to help save lives, prevent or control the risk of infection and monitor treatment effectiveness. The RDS R&D organization operates globally, with international teams across various sites and countries, and is structured into four networks and four chapter areas. We are currently seeking a passionate and proactive individual to fill the role of System Support Engineer within the RnD Service chapter, located in Rotkreuz (CH). As a System Support Engineer, you will be a key technical expert within a cross-functional environment, responsible for supporting Roche Diagnostic Systems throughout their entire lifecycle, from development to post-launch.
The Perfect Candidate is a proactive and autonomous team player with excellent communication and collaboration skills, featuring a strong customer and service orientation. Essential Qualifications: Initial experience in a technical or mechanical role. First-hand experience working in a highly regulated industry and in laboratories (Biosafety Levels S1 and S2). Proficiency in English, as this role operates within a
global environment. Desirable: Knowledge of German, which is a significant advantage for the Rotkreuz site.

Tasks & Responsibilities:
• Serve as a technical expert and primary point of contact for internal customers regarding all service aspects.
• Install Roche Diagnostics systems (hardware and software) according to installation manuals in the Roche Diagnostics Knowledge (RDK) database.
• Perform system qualifications (IQ/OQ), execute preventive maintenance, and conduct autonomous troubleshooting, and repair of hardware and software issues.
• Manage the deployment and servicing of various systems and their specific configurations.
• Ensure comprehensive documentation in accordance with established quality standards.
• Provide technical support for global development trials.

Must Haves:
• HF or an academic degree in technical engineering or a life sciences discipline (e.g., Medical Devices, Electronics/Automation, Mechatronics) or completed technical vocational training with corresponding professional experience
• Min. first experiences in and/or willingness to work in a highly regulated industry and in laboratories with biosafety levels S1 and S2
• First experiences in technical/mechanical occupation
• A customer- and service-oriented team player with excellent communication and collaboration skills, featuring an autonomous and proactive work style
• Proficiency in English (written and spoken) is essential for our global environment; German is a significant plus for the Rotkreuz site

Nice to Haves:
• IT/Tool Skills: Network Administration & Troubleshooting (Entry Level)
• Experience servicing diagnostic instruments is advantageous, and previous involvement in Equipment Management is beneficial
• Proven expertise in the resolution of technical problems within interdisciplinary environments (laboratory, software, hardware, diagnostic workflow)
• GMP Experience

Reference Nr.: 924893
Role: System Support Engineer
Industrie: Pharma
Workplace: Rotkreuz
Pensum: 100%
Start: 01.06.2026 (Latest start date 01.07.2026)
Duration: 9++ months
Deadline :23.04.2026

If you are interested in this position, please send us your complete dossier. If this position does not fit your profile and you wish to be considered for another position directly, you can also send us your dossier via this ad or to jobs[at]itcag[dot]com.
Contact us for more information about our company, our positions or our attractive Payroll-Only programme: +41 41 760 77 01.

About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering.
We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.