We are seeking an experienced and transformational Senior Internal IT Manager (80-100%) in Zurich to lead the modernization and consolidation of our internal IT infrastructure. This critical role will drive the transformation from our current fragmented IT landscape (Google Workspace, Microsoft 365, Dropbox) to a unified, secure, and efficient technology ecosystem that enables FELFEL's ambitious growth plans and international expansion.
You will lead and develop our existing IT team, transforming the function from advanced support into a strategic business enabler. Especially our international expansion to the US will challenge the current set-up and resource allocation within the IT department. The successful candidate will be a hands-on leader who can coach the current team, execute immediate improvements, and build the business case for optimal team sizing.
YOUR RESPONSIBILITIES
Strategic Transformation (40%)- Lead the consolidation of our IT tools, driving the migration from overlapping platforms (Google Workspace, Microsoft 365, Dropbox) to one unified collaboration and productivity solution
- Develop and execute a 3-year internal IT roadmap focused on business enablement, security, and employee productivity.
- Establish comprehensive security policies and governance, implementing zero-trust principles and ensuring GDPR compliance.
- Optimize IT operational costs through SaaS consolidation and license management, reallocating savings to fund critical needs.
Operational Excellence (30%)- Manage all end-user computing, devices, and workplace technology to ensure a seamless employee experience.
- Improve and implement robust Identity & Access Management (SSO, MFA) and automated user provisioning.
- Establish an ITIL-based service management framework for internal support with clear SLAs.
- Oversee and optimize core business applications (ERP, CRM, HR systems) and manage vendor relationships.
Team Building & Leadership (20%)- Lead, mentor, and develop the existing IT team (1.5 FTE) to maximize their potential and efficiency.
- Assess team capacity against growing demands, especially with our US expansion, and build data-driven business cases for resource planning.
- Upskill team members, implement knowledge sharing, and eliminate single points of failure.
- Drive productivity by implementing self-service solutions and automation for recurring IT tasks.
Business Partnership (10%)- Partner with department heads to understand their technology needs and act as a key advisor.
- Lead organizational change management to ensure the smooth adoption of new tools and processes.
- Work closely with the engineering platform team on authentication, integrations, and shared services.
- Identify opportunities to automate business processes using low-code/no-code solutions.
YOUR PROFILE
- Min. 8–10 years in IT management roles
- Proven experience managing IT transformation projects
- Proven experience consolidating IT systems and leading migrations
- Experience in fast-growing companies (scale-ups, SMEs), ideally with international scope.
- Strong expertise in Microsoft 365, Identity & Access Management (e.g., Azure AD, Okta), and MDM.
- Knowledge of ERP, CRM, and HR systems integration and management.
- A change agent with the ability to balance immediate operational needs with long-term strategic goals.
- Strong financial acumen with skills in budgeting, ROI analysis, and building business cases.
- Excellent communication skills in English and German (French is a big plus).
- Non-smoker - we don't want you to smell like cigarettes, neither at work nor at customer meetings. After all, FELFEL is about good food.
- Valid work permit or Swiss passport.
OUR BENEFITS
- Lots of delicious food, just a few steps away from your desk - we make your gastronomic dreams come true
- Best barista coffee and tea for the whole team, thanks to our innovative Gavetti coffee machine
- 5 weeks holiday per year, as well as two full weeks of ‘work from anywhere’ per year to bring more variety to your work day
- We encourage our employees to use public transport by covering your half-fare travelcard
- New parents get 16 or 3 weeks, respectively, of fully paid parental leave. We also support the return to work by making a generous financial contribution to childcare until the child reaches kindergarten age.
- Great team events, such as our well-known FELFEL Summer Outing
If this sounds like the job for you, then APPLY NOW with your complete application documents in English or German. We are looking forward to hearing from you!
ABOUT US
FELFEL is all about good food and coffee in the workplace: we help Swiss employers become masters of hospitality.
With our smart fridge ‘FELFEL’ and delicious barista coffee ‘Gavetti’, we enable companies to provide their employees with first-class, ultra-fresh food and drinks throughout the day. Whether hearty and traditional, modern and vegan or high in protein - our weekly changing menu ensures that all employees always have something to be excited about ;).
FELFEL is a family business that was founded in 2013. Today, we take care of around 1000 locations in Switzerland, and have 150 employees across our offices in Lausanne, Zurich and New York.
www.felfel.ch