dnata Switzerland AG, one of Switzerland’s leading Ground Handler is part of the world-renowned Emirates Group along with world’s fastest growing airline, Emirates. We are proud to be the service provider for numerous international airlines that rely upon our precision and expertise to facilitate a smooth and stress free transition for their passengers and for the secure and timely management of baggage. dnata Switzerland has over 1’200 employees across its Swiss stations. Thanks to our highly skilled teams, we operate over 40’000 flights a year for more than 50 airlines from all over the world, handle over 7 million passengers and almost 85’000 tons of freight a year. In addition, we welcome our valued guests to our state-of-the-art airport lounges at Geneva and Zürich.
Your role and responsibilities
As Commercial Manager, you are responsible for the commercial development and profitable growth of dnata Switzerland AG, with a strong emphasis on cargo handling services at Zurich and Geneva airports. Acting in line with the guidance of the Swiss Executive Management and the dnata Group strategy, you actively shape dnata Switzerland’s commercial activities and contribute to its sustainable market positioning.
You play a key role within the commercial department and work closely with the Chief Commercial Officer, Station Managers, Cargo Managers and cross-functional stakeholders. You actively identify and develop new business opportunities, expand and renew existing customer partnerships, and take ownership of commercial negotiations. You define and agree contractual terms and conditions within the IATA SGHA framework and ensure their professional implementation across the organization, thereby directly supporting long-term value creation.
- Lead and further develop the commercial cargo services portfolio in line with financial targets, customer expectations and dnata Group standards
- Drive profitable growth through acquisition of new customers and expansion of existing partnerships
- Negotiate, conclude, renew and manage cargo handling contracts (IATA SGHA) and Service Level Agreements (SLA)
- Identify and develop new products and revenue streams to strengthen dnata Switzerland’s service offering
- Ensure professional contract communication and implementation in close cooperation with Operations, Billing and other internal stakeholders
- Act as a key commercial interface for customers, airport authorities and business partners
- - Monitor market trends, customer needs and the competitive environment
- - Represent dnata Switzerland at customer meetings, industry events and conferences
Your profile
- Proven commercial experience within the aviation and/or air cargo environment
- Strong negotiation skills and confidence in dealing with senior airline management and procurement stakeholders
- Solid understanding of cargo handling operations and the aviation value chain
- Analytical and strategic mindset with a strong affinity for figures and business performance
- High proficiency in IT tools, in particular the MS Office suite; experience with CRM systems such as Salesforce is an advantage
- Structured, self-driven and solution-oriented personality with high ownership mentality
- Excellent communication skills and ability to build sustainable relationships
- Fluent in English and German; French is an advantage
Your application
The position reports directly to the Chief Commercial Officer and is based at Zurich Airport. The role is available with a workload of 80–100% and allows up to 20% home office.
Are you ready for a new challenge, eager to take off with dnata and celebrate future successes with us? We look forward to receiving your complete application, including your preferred working percentage and salary expectations, by 13th February 2026 via: apply
For further information, Alexandre König, Chief Commercial Officer dnata Switzerland, or the HR Team Zurich will be happy to assist you: zrh.jobs@dnata.ch / +41 43 815 83 22
By submitting your application, you consent to the internal use of your personal data as part of the recruitment process.