Senior Director – Delivery / Client Partner CRM & Tech BU, Enterprise Data, AI and Engagement Platforms – Healthcare & Life Sciences (Europe)
Location: Binningen/ Basel, Switzerland / EU
Business Unit: Data, Analytics, AI, Technology & CRM
Reports to: AVP / Global Practice Head (CRM & Tech BU)
Senior Director – Delivery / Client Partner CRM & Tech BU, Enterprise Data, AI and Engagement Platforms – Healthcare & Life Sciences (Europe)
Role Overview
Indegene is seeking a Senior Director – Delivery / Client Partner to lead large-scale Data, Analytics, AI, Cloud, CRM, and Technology transformation programs across Healthcare & Life Sciences clients in Europe. This role blends strategic consulting, program leadership, and account growth, with a focus on enterprise data platforms, AI/ML, CRM modernization, omnichannel analytics, Customer Engagement Platforms and cloud transformation.
Key Responsibilities
Client Leadership & Growth
- Act as trusted advisor to senior Commercial, Medical, Digital, IT, Data, and AI stakeholders.
- Own account growth strategy across Data, Analytics, AI, CRM, and Tech.
- Drive value-led proposals, multi-year transformation roadmaps, and solution architecture.
- Expand CRM footprint (Veeva Vault CRM, Salesforce Health Cloud, Data Cloud, Omnichannel).
- Identify and convert cross-sell opportunities across multiple Indegene towers.
Program Delivery & Execution
- Lead delivery of enterprise data platforms (Snowflake, Databricks, AWS, Azure).
- Oversee CRM modernization: Veeva, Salesforce, omnichannel journeys, integrations.
- Manage MDM, Customer360, consent & preference management, data governance.
- Deliver AI/GenAI solutions: copilots, LLM-based workflows, ML models, NLP pipelines.
- Govern large global delivery teams across EU, India, and US.
- Ensure compliance with GDPR, GxP, Annex 11, and LS data regulations.
Practice Development & People Leadership
- Develop talent across data engineering, analytics, AI/ML, CRM, and cloud architecture.
- Build reusable assets, frameworks, accelerators, and industry differentiators.
- Strengthen partnerships (Veeva, Salesforce, Snowflake, Databricks, AWS, Microsoft).
- Represent Indegene at conferences and client advisory boards.
Qualifications
Experience
- 15+ years in Data, Analytics, AI, CRM, Technology, or Digital roles in Life Sciences.
- Demonstrated leadership delivering enterprise-scale data & CRM programs.
- Experience with Veeva CRM, Salesforce, Data Cloud, MDM, and omnichannel.
- Strong consulting background and experience with European pharma/biotech clients.
Skills
- Executive communication and CxO engagement.
- Deep knowledge of LLMs, AI/ML engineering, modern data architectures, and CRM platforms.
- Ability to lead large global teams and manage complex delivery governance.
- Strong financial and commercial acumen (P&L, forecasting, commercials).
Education
- Bachelor’s or Master’s in Engineering, Computer Science, Data Science, or related field.
Why Indegene?
- Lead high-impact CRM–Data–AI transformation programs for global pharma.
- Build and scale the European Data, Analytics, AI & CRM and Technology consulting footprint.
- Work in a fast-growing digital, data, and AI consulting environment with global reach.