Our client is a worldwide leading company based in Geneva. This is a great opportunity to live and work in one of the most interesting and financially stable cities in Switzerland. Randstad Professionals is actively looking for Head of Reservation System (DTF) to join a dynamic and growing team.
We are currently seeking a Head of Reservation System (DTF) who will report to the Chief Information Officer and be responsible for overseeing IT services related to reservation and inventory management functions (Setup, Inventory Management, Itinerary Planning, Flight Management, Tour Operating, etc.). The role involves establishing and maintaining strong relationships with relevant business stakeholders while driving the definition of IT Strategy and Solution Delivery for all related IT Platforms in alignment with the CIO's guidelines.
* Collaborate with the CIO to develop a domain evolution strategy that aligns with the company's business strategy.
* Ensure seamless alignment between Business Functions and IT Departments at all levels, striving for high internal customer satisfaction with IT services.
* Manage a comprehensive IT portfolio for the domain, including team organization and development.
* Demonstrate in-depth knowledge of the product/service structure and business-related aspects, emphasizing exceptional relationship management skills.
* Actively gather Business Requirements and support the scope definition of Business Initiatives.
* Lead the definition of an evolutionary roadmap for Reservation and Inventory IT services.
* Foster innovation within the cross-functional domain by closely monitoring technology trends and their impact on business processes.
* Ensure successful Solution Delivery through an effective release management strategy.
* Oversee Platform and Vendor evaluation and selection processes.
* Engage with Vendors and lead effective negotiations, collaborating with internal stakeholders such as legal, procurement, and Business Stakeholders.
* Manage a diverse team with varying levels of technical and functional expertise.
* Fluent in English, both written and spoken. Proficiency in any other European language is considered an advantage.
* Bachelor's degree in Computer Science, Business Administration, Economics, Mathematics, or another technical field.
* Minimum of 10-15 years of work experience, including roles in leading consulting firms and/or large multinational corporations.
* Demonstrated skills in team and budget management.
* Significant experience in driving complex transformational programs, with a specific focus on reservation systems and related technologies.
* Strong functional background, with expertise in various inventory and setup processes, ideally gained from similar leadership positions.
* Proficiency in project management methodologies, such as Agile and Scrum.
* Familiarity with API, microservices, and cloud technologies to facilitate digital transformation.
* Effective communication, interpersonal, and negotiation skills, with the ability to build strong relationships both within the organization and with external stakeholders.
* Analytical and problem-solving mindset, with excellent task prioritization and time management abilities.